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Pay safely and securely with a range of convenient payment options:
• Payment online can be made using those methods supported by Shell. We offer global payment options such as Visa, MasterCard, American Express, Debit Card and more.
• We also accept PayPal, Western Union, and Bank Transfer.
• Cash payment methods such as Payment on Receipt (ERS) via our delegate courier in cairo only, soon other governorates are available.

Security:
• Your trust counts for us! We take all reasonable care, in so far as it is our power to do so, to keep the details of your order and payment secure. With us, you can be sure that your personal data and information will not be transmitted to third parties or organizations. This is part of our business philosophy and is one of the mandatory criteria for a Trusted Shops certification. This certification also gives you access to a “Satisfied or Refunded” guarantee at the end of the order process. "We are seeking to obtain it"
• The data transfer is done exclusively in SSL encryption and no information concerning your bank or your credit card will be stored.

Data Privacy:
For more information on how we protect your data, see our Payment Methods Policy page.

 

Notes:
★ There may be times when your preferred payment method cannot be used. Payment Method are subject to change at any time.
★ You can add, remove, change or edit your payment methods from your account's Shell Egypt.
★ However, if you use any a payment method, you accept and agree to the Terms and Conditions. Please read our payment methods policy carefully each time you agree to its terms when placing an Order.
★ For more information about payment methods available, Please contact Customer Support.
★ Sales on this web site are governed by Egyptian law and you agree to submit any dispute to the exclusive jurisdiction of the Egyptian courts. All orders are subject to these Term.

Cancellation of Orders:
• The orders are normally despatched to you on the 3-5 working day of order receipt by us. If you wish to cancel BEFORE we have sent goods, you must do so by calling us and emailing together. If your order has not been sent, it will be cancelled and there will be no charge whatsoever.

• If you change your mind and cancel AFTER your order has been sent to you or after receiving the goods you must follow the standard returns process which is documented on our RETURN AND REFUND POLICY page. 

Easy Returns:
• We are happy to accept returns for unwanted items, provided they are returned within 14 days of receipt, it should be unopened, unused and in perfect condition. Items must be returned in new or unused condition and contain all original materials included with the shipment. We will not accept for exchange or refund any item which has been used, or is not in the exact condition in which it was despatched by us, (unless the item is faulty).   
• You must contact us by phone and email together to confirm which items are being returned. You will be requested to return the goods through one of our approved transportation methods and will be required to pay the cost of returning the goods. There will be no refund on the cost of shipping the goods, (unless the item is faulty). Any free gifts associated with an item must be returned at the same time. Please return them to the address provided, along with a note of your details and the reason for return. Refunds will be made to the original charged account within 14 days of receipt of the returned goods.
• If you feel your product has failed a Consumer Guarantee (as defined by Egypt Consumer Law) then don't worry you can easily return it to your local Shell Egypt storehouse. We'll even pay for the shipping if you live in an area where there is no storehouse. Our returns policy covers any purchased item (Conditions Apply).
• You can exchange for a different product up to the value of the original order, or return the items for a full refund. Please use our online Self Service website or Contact Us. 
• Once received the returned order, the refund payment will be processed within 7-14 working days.
• These conditions do not affect your statutory rights.
 

Returns policy for home fitness equipment:
All Fitness equipment and sports equipment is not refundable once installed, if any mechanical defect on the equipment’s, the product shall be replaced or repaired free of charge.

Please visit our return and exchange policy to learn more about returns. If you are unhappy with your products from Shell Egypt, you may be eligible for a return. 
Learn more about "Return and Exchange Polic".
 

★ Some exclusions apply, please visit our FAQs for further details.

The address we will ship the item is derived from buyer information. Buyer should make sure that the shipping address is infallible.

Blue Shell offers many fast and convenient shipping methods for items purchased online, including small-item shipping methods, large-item shipping methods and gift cards.

 

Delivery Charges:
Shell Egypt can deliver to anywhere within the Egypt. We is committed to working with the major express couriers and national and international postal services to guarantee the lowest shipping cost for each region within the Egypt and to achieve the best service in terms of delivery time, reliability and Customer service. The cost of shipping usually starts at only 20 EGP depending on the amount of the order. For details, Click Here.

Delivery Time:
• We offer a comprehensive nationwide delivery service; we aim to deliver all orders as quickly as possible.
• Sports goods – 3 to 7 business days on stocked items.
• Fitness equipment – 7 business days stock items, Non Stocked (Special Order) varies according to the production period or obtain it.
• Made To Order, due to their bespoke nature, Made-to-order items have an estimated delivery time of 8 weeks or more, are non-refundable and will be shipped independently of any other items ordered.
• All estimates are based on business days unless otherwise stated.
• 90% of our orders are fulfilled within 7 business days.
• Delivery times for rural areas may vary depending on routes and availability.
• The items on your order will be dispatched as soon as they become available.

 

Other Information:
* At present all products are not eligible for international shipment.
* There's so much for you to discover for our "Delivery Service". Please see our "Help Center".
* If you have any question, please do not hesitate to contact us. We will offer you satisfactory solution and we will reply you within 24.

 

Free Pick Up In Store
• Can’t wait for delivery or don’t want to pay additional delivery charges? It’s incredibly simple to pick up your online order in storehouse and get your hands on your product quickly and easily. Simply select the pickup in storehouse option and head to your nearest Shell Egypt storehouse to pick up your order.

How to pick up free at the store?
• During checkout online, select “Pickup” and select your preferred storehouse.
• After your order is placed, you will receive an “order confirmation email” with your “order confirmation number”.
• Once the store has confirmed your order and reserved the stock, you will receive an email “Ready for collection”. (Usually within 24 hours for in stock items)
• Bring your "order confirmation number" to the storehouse you selected for pick up, along with ID card and the credit card you used to make the order.
• If you want to pay cash payment at our storehouse, please speak to one of our staff and your order should be processed in minutes.

 

Other delivery information:
• Shell Egypt will contact you by email and phone to make an appointment (please leave an easily accessible phone number).
• You can choose between 2 delivery times.
• Friday and Saturday delivery and desired date only for an extra charge.
• Standard delivery does not include assembly of the product or lifting the product up or down stairs. You may wish to upgrade to installation if appropriate. 
• Delivery takes place from 10 a.m. to 5 p.m., after that only at an additional cost.
• The items will be brought to you by our employees behind the first locked door.
• Please allow additional days for your delivery to take place when there are in borders of Egypt cities and respective Country Holidays. 
• Please also allow additional days in during our sale promotions i.e.  Black Friday Festival, Summer Promotions etc.  

Authenticity:
We guarantee that all advertised products are 100% genuine.
 

The Description:
• We have done our best to include as much detail as possible about each product in our online descriptions.
• We greatly appreciate you for choosing our shop, so please check the details of our products in the description carefully before your purchase. If you have any questions, please contact us in time.
• Before completing your purchase, seek advice and engage with our website experts on the FITNESS AND HEALTH forum or contact us via the "Frequently Asked Questions" field. 24/7 online support from our help team.

Disclaimer:
We aim to show you accurate product information. Manufacturers, suppliers and others provide what you see here, and we have not verified it. "See Our Disclaimer"

Images:
• Product images are for illustrative purposes only and represent actual product though color of the image and product may slightly differ. Colours of products may appear different to those shown on the site. 
• The color of the product in the images may vary differ from the actual product. Due to differences in monitors, and to photographic lighting sources or your monitor settings. This leads to the picture may not show the actual color of the item. Thanks for your understanding.
• Light shooting and different displays may cause the color of the item in the picture a little different from the real thing. The measurement allowed error is  /- 1-3cm.
• The images on shellegypt.com are copyright protected, but may be used on the condition that the user credits the source of the picture © shellegypt.com
• If you need more info or pictures, please contact us via whatsapp at +201020301006/7/8 or email at info@shellegypt.com 

 

Pricing and Availability:
• All product prices are in E£ Egyptian Pounds (EGP) and are exclusive of delivery, and value added tax. 
• We reserve the right to change any advertised price before accepting an order. Items with a previous price refer to prices the we have previously sold the same product. 
• All products are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled you will be offered an alternative or given a refund for the unavailable product(s).